If you need help signing in, recovering your username, or resetting your password, this guide explains the basic steps you can follow.
NetBenefits.Fidelity.com is Fidelity's online platform for accessing eligible workplace benefits and retirement accounts. Depending on your employer's plan, you may be able to view information related to your 401(k), retirement savings, contributions, investments, statements, and other workplace benefits.
Your available features can vary depending on the retirement or benefits plans provided by your employer.
To access your NetBenefits account:
Open the official NetBenefits website.
Enter your NetBenefits username.
Enter your password.
Complete any requested security verification.
Select the login option to access your account.
After signing in, review the available account and benefit information.
Log In to NetBenefits
Once you are signed in, the dashboard can provide access to the retirement and workplace benefit information available under your account.
If you cannot remember your NetBenefits username, you can use the username recovery option provided on the official login page.
Generally, you will need to provide the information requested by Fidelity to verify your account. Follow the on-screen instructions carefully to recover your username.
Recover Username
After recovering your username, return to the login page and try signing in again.
Forgotten passwords can usually be handled through the password recovery option on the NetBenefits login page.
Follow these general steps:
Open the official NetBenefits login page.
Select the password recovery or reset option.
Provide the requested account information.
Complete the required verification.
Follow the instructions to create or reset your password.
Return to the login page and sign in with your updated credentials.
Reset Password
For security, avoid sharing your password with anyone and don't save your login information on a public or shared computer.
If you are having trouble accessing your account, try these basic troubleshooting steps:
Double-check your username and password.
Make sure Caps Lock is not accidentally enabled.
Refresh the login page.
Check your internet connection.
Try another supported browser or device.
Clear your browser's cache and cookies if the page is not loading correctly.
If the problem continues, use Fidelity's official help or support options.
If you are unable to recover your username or password through the available options, contacting official Fidelity support may be the best next step.
The information available depends on your employer-sponsored plans and account eligibility. Depending on your account, you may be able to review:
401(k) account information
Retirement savings
Contributions
Investment information
Account statements
Retirement plan details
Other eligible workplace benefits
For example, if your employer provides a 401(k) plan through Fidelity, your NetBenefits dashboard may provide access to relevant plan information.
Check 401(k) Balance
Keeping your account information secure is important. Consider these basic security practices:
Use a strong and unique password.
Never share your login credentials.
Avoid entering account information on unfamiliar websites.
Check that you are using the official Fidelity/NetBenefits website before signing in.
Avoid saving your password on public or shared computers.
Follow any security or verification prompts provided during login.
Visit the official NetBenefits login page and enter your username and password. Complete any required security verification to access your account.
Use the username recovery option available on the NetBenefits login page and follow the instructions provided to verify your account and recover your username.
Use the password recovery or reset option on the official NetBenefits login page and follow the requested verification steps.
Check your username and password, internet connection, browser, and Caps Lock setting. If the problem continues, use the official Fidelity help and support options.
If your employer-sponsored 401(k) plan is available through Fidelity NetBenefits, you may be able to view your account balance and other plan information after signing in.
NetBenefits can be accessed through supported mobile experiences, allowing eligible users to review their account and workplace benefit information from a mobile device.
NetBenefits.Fidelity.com provides eligible Fidelity workplace-plan participants with online access to retirement and benefit information. Whether you need to log in, recover a username, reset a password, or review your 401(k) information, using the official NetBenefits website and following its security instructions can help you access your account safely.