Go to the official netbenefits.fidelity.com page.
Select the Forgot username or password? option.
Choose the option to recover your username.
Enter the requested information to verify your identity.
Follow the on-screen instructions to retrieve your username.
Once recovered, return to the NetBenefits login page and sign in with your username and password.
If the username recovery process does not work, check that the information you entered matches your account records. You can also try the recovery process again or contact Fidelity customer support for additional assistance.
For security, never share your NetBenefits username, password, or verification information with anyone.